Willy Walls Legals
Terms of Service
Company Information
The administrator of personal data and the provider of short-term apartment rental services is Micasa Zimnoch spółka komandytowa, with its registered office at Koletek 4/1, 31-069 Kraków, Poland, registered under NIP: 6762626445.
Terms of Service for Willy Walls
1. Introduction
Welcome to Willy Walls! These Terms of Service (“Terms”) govern your use of our website and services. By accessing or using our services, you agree to comply with these Terms.
2. Services Provided
Willy Walls offers short-term rental apartments in Kraków and Zakopane. Our booking system is managed through Guesty, which handles payment processing, booking management, and reservation confirmations. By booking with us, you agree to follow these Terms.
3. Reservations
When you book an apartment, your reservation is processed via Guesty. You will receive a confirmation email with details about your stay. All bookings are subject to availability and must be confirmed by Willy Walls.
4. Payments
All payments for reservations are securely processed through Guesty’s payment gateway. We accept credit cards and other common payment methods supported by Guesty. The total cost of your reservation will be displayed before you confirm your booking.
5. Cancellations and Modifications
You can cancel or modify your reservation up to [X days] before your check-in date. Cancellations after this period may incur a penalty or result in a non-refundable fee, depending on the cancellation policy in place at the time of booking.
6. Guest Responsibilities
Guests are responsible for maintaining the condition of the apartment during their stay. Any damages caused during the stay will be charged to the payment method provided. Smoking is strictly prohibited inside the apartments. Pets are allowed only in designated apartments as described in the property listings.
7. Privacy and Data Protection
Willy Walls respects your privacy. Personal data provided during the booking process is securely handled by Guesty and processed in compliance with GDPR. For more information, refer to our Privacy Policy.
8. Cookies
Our website uses cookies to improve the user experience and collect analytical data. By using our site, you agree to our use of cookies. You can find more information in our Cookie Policy.
9. Limitation of Liability
Willy Walls and Guesty are not liable for any damages or losses during your stay unless caused by gross negligence or intentional misconduct.
10. Contact Information
If you have any questions regarding these Terms, please contact us at:
Phone: +48 606 923 924
Email: contact@willywalls.com
Terms of Service for Electronic Communication
1. Scope of Services Provided
Willy Walls offers online booking and customer service through its website. These services include the ability to make reservations, browse available apartments, receive information about the offers, and communicate with our support team.
2. Technical Requirements for Using Services
To use the services provided electronically, the user should have an internet-enabled device, a web browser, and an active email address. The user agrees to use the services in compliance with applicable laws and this Terms of Service.
3. Protection of Personal Data
All personal data provided while using electronic services is processed in accordance with legal regulations and the Willy Walls Privacy Policy. Detailed information about the processing of personal data can be found in our Privacy Policy.
4. Cookies Policy
Our website uses cookies to improve user experience and analyze website traffic. By using our site, the user consents to the use of cookies as described in our Cookies Policy.
5. Liability
Willy Walls makes every effort to ensure that services provided electronically are available continuously and without technical issues. However, we are not liable for interruptions in service access due to technical reasons, force majeure, or factors beyond Willy Walls’ control.
6. Right to Withdraw from the Agreement
Users who have made a reservation through the website have the right to withdraw from the agreement according to the cancellation policy provided at the time of reservation.
7. Complaint Procedure
Complaints regarding electronic services should be submitted via email to: contact@willywalls.com. Willy Walls will review complaints within 14 days of receipt and will inform the user of the outcome of the complaint procedure.
8. Final Provisions
These terms may be amended at any time, and users will be informed of changes clearly on the website. For any questions regarding the use of electronic services, please contact us at contact@willywalls.com.